THE OPPORTUNITY

At Joma Jewellery and Katie Loxton, we believe in creating gifting experiences that leave a lasting impression. We’re looking for an Assistant Store Manager who shares our passion for beautiful products, memorable moments, and inspiring leadership. This is a unique opportunity to join our first-ever owned retail store, which will be our flagship store in Milton Keynes Central, and play a key role in shaping its success from the very beginning.

In this exciting role, you’ll support the Store Manager in leading and motivating a vibrant, customer-focused team. You’ll help bring our gorgeous products to life through thoughtful touches, champion personalisation, and deliver exceptional service that truly delights every customer. From driving commercial success to fostering a positive, high-energy store culture, you’ll be at the heart of everything that makes our flagship store shine.

If you’re a natural leader with a flair for retail, a love for fashion and gifting, and a drive to make a real impact, we’d love to hear from you.

BEHIND THE BRANDS

We’re a family-run, entrepreneurial company with an exciting pace of life and a bright and friendly team. We are passionate about creating stunning products with a personal touch and innovating our business behind the scenes. We value creativity, collaboration and integrity. 

HOW YOU'LL CONTRIBUTE

Customer Experience

• Ensures consistent delivery of exceptional service by coaching and leading by example on the shop floor.
• Acts as a personalisation champion, leading training and knowledge sharing with the team to ensure everyone is confident in offering personalisation services, including pricing, turnaround times, and upsell opportunities.
• Maintains excellent product knowledge and actively drives upselling and storytelling on the shop floor to enhance the customer experience.
• Promotes the use of storytelling, gifting knowledge, and personalisation to elevate the customer journey.
• Assists in resolving customer issues where necessary and ensures customer feedback is escalated appropriately.
• Encourages in-store CRM sign-ups and supports omnichannel experiences such as online returns and fulfilment (if applicable).
• Ensures the personalisation area is clean, well-stocked, and compliant with safety procedures.
• Follows all training and operational guidelines to operate the personalisation machinery safely and efficiently.

Team Support & Leadership

• Directly manages the performance and development of key holders and Sales Associates, providing day-to-day coaching and regular feedback.
• Leading the training and onboarding new team members, ensuring a smooth and brand-aligned induction experience.
• Assists in rota planning and daily team allocation to ensure strong floor coverage and productivity.
• Helps cascade key brand, product, and campaign updates to the wider team, ensuring clarity and engagement as well as successful implimentation.
• Fosters a positive team environment, promoting collaboration and a proactive approach to customer service.
• Assists in recruitment and interviews for Sales Associates and Key Holders, providing feedback on candidate suitability.
• Makes confident decisions in the absence of the Store Manager, using sound judgment to maintain store performance and customer experience.

Commercial & Operational Support

• Supports the Store Manager in achieving sales targets and KPIs, contributing ideas to increase conversion, ATV, UPT, and personalisation uptake.
• Analyses sales data and provides observations on bestsellers, slow movers, and local trends to inform store actions.
• Executes in-store actions to improve layout, product placement, and stock replenishment as needed to maximise trade opportunities.
• Maintains daily operational standards including cash handling, opening/closing duties, and till procedures.

• Ensures visual merchandising guidelines are followed and maintained to brand standard.
• Supports execution of campaign setups, promotional displays, and seasonal updates in partnership with the Store Manager.
• Monitors and maintains store cleanliness, layout flow, and fixture functionality to enhance customer experience.

Stock & Inventory

• Oversees delivery processing, replenishment, and stockroom organisation.
• Monitors stock levels on the shop floor and in the back of house; flags issues to the Store Manager.
• Helps implement stock loss prevention strategies and supports with audits, stocktakes, and compliance checks.
• Ensuring upkeep of compliance, Health & Safety standards

• Supports the Store Manager in ensuring the store operates in accordance with company policies and procedures, including GDPR, H&S, and cash handling.
• Acts as the responsible person in the absence of the Store Manager, ensuring business continuity and compliance is maintained.
• Ensures team members are briefed on safety procedures and aware of incident reporting protocols.

THE TALENT YOU'LL BRING

• Previous experience in a leadership role in retail, ideally within fashion, accessories, cosmetics, or gifting.
• Passionate about our brand and industry
• Confident in leading small teams and managing shift operations independently.
• Strong passion for customer service and ability to inspire others to deliver exceptional experiences.
• Excellent product knowledge and the ability to share brand stories and gifting inspiration.
• Organised and detail-focused, with the ability to juggle multiple priorities.
• Commercially aware, with an understanding of retail KPIs and how to impact them through team engagement.
• Experience in managing or supporting training for new starters.
• Basic understanding of retail compliance and safety procedures.
• Experience supporting VM and stock management processes.

Desirable

• Familiarity with personalisation services or in-store customisation.

PERFECTLY PACKAGED

• A salary of £30,000 - £35,000 DOE
• 25 days holiday rising to 27 with length of service, plus bank holiday
• A broad benefits package including our staff favourite – a very generous staff discount across both our brands. See all of our benefits on our careers portal
• Opportunities to make an impact as well as learn and develop further 
• An innovative and friendly workplace with a team we’re proud to be part of. Find out more about us and our culture on our careers portal

Joma Jewellery was founded in 2008 by Katie and Geoff Loxton, since then we have gone from strength to strength, launching Katie Loxton in 2015 and growing our business beyond the UK. We know that part of that growth comes from the fact that we take diversity and inclusion very seriously. We strive to be the best in our field, and we know that happens by hiring a diverse team and encouraging everyone to be their authentic selves when working with us. We don’t hire based on cultures, preferences, or personalities – it’s what you bring to the team that counts.

We are always striving to improve our way of working to be more inclusive, diverse and equal, including encouraging all team members to bring their ideas to the table as we know this is key to our continued success.